Terms of Service

1. Acceptance of Terms

By accessing or using ClinVox AI ("Service"), operated by DESVERSO LLC ("Company"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of a healthcare organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

ClinVox AI provides AI-assisted ambient clinical documentation tools including voice recording, transcription, AI note generation, patient session management, and related features. The Service is intended for use exclusively by licensed healthcare providers and their authorized staff.

3. Eligibility & Account Registration

You must be a licensed healthcare provider or authorized clinic staff member to use the Service. By registering, you confirm that:

• You are at least 18 years of age
• The information you provide is accurate and current
• You will maintain the confidentiality of your account credentials
• You will notify us immediately of any unauthorized use of your account

4. Subscriptions & Billing

ClinVox AI is offered on a subscription basis. Plans are billed monthly or annually depending on your selected plan. All plans include a 30-day free trial. After the trial period, a valid payment method is required to continue using the Service.

Subscription fees are non-refundable except as required by law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

5. Permitted Use

You may use the Service solely for legitimate clinical documentation purposes within the scope of your healthcare practice. You agree not to:

• Use the Service to document consultations without obtaining appropriate patient consent per applicable law
• Share, sell, or sublicense access to the Service to unauthorized third parties
• Attempt to reverse engineer, decompile, or extract the AI models or source code
• Use the Service in any way that violates HIPAA, HITECH, or other applicable healthcare privacy laws
• Upload content that is unlawful, harmful, or violates any third-party rights
• Attempt to probe, scan, or test the vulnerability of the Service

6. Clinical Responsibility

Important: ClinVox AI is a documentation assistance tool, not a medical device or clinical decision support system.

AI-generated notes are drafts that require review, editing, and approval by a licensed clinician before being included in any official medical record. You are solely responsible for the accuracy, completeness, and clinical appropriateness of all documentation produced using the Service.

DESVERSO LLC makes no warranties regarding the clinical accuracy of AI-generated content and shall not be liable for any clinical errors, patient harm, or regulatory violations arising from your use of generated notes.

7. HIPAA Compliance

We operate as a Business Associate under HIPAA. Before sharing any Protected Health Information with the Service, you must have an executed Business Associate Agreement (BAA) in place with DESVERSO LLC. The BAA is available at clinvox.ai/hipaa.

8. Intellectual Property

The Service, including its software, design, and documentation, is owned by DESVERSO LLC and protected by intellectual property laws. You retain full ownership of all clinical data and notes you create using the Service.

You grant us a limited license to process your data solely for the purpose of providing the Service.

9. Uptime & Service Availability

We target 99.5% monthly uptime for the Service. Scheduled maintenance will be communicated in advance where possible. We are not liable for interruptions caused by third-party services, internet outages, or force majeure events.

10. Limitation of Liability

To the maximum extent permitted by law, DESVERSO LLC's total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or goodwill, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless DESVERSO LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

12. Termination

Either party may terminate the Services at any time. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms or applicable law. Upon termination, your right to use the Service ceases immediately.

13. Governing Law

These Terms are governed by the laws of the United States and the state of Delaware, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, except either party may seek injunctive relief in court.

14. Contact